16 March 2020
It is with heavy hearts that we announce that Travelrite International Tours will be suspending all tours departing between 16 March and 30 April 2020.
COVID-19 is having an unprecedented impact globally with daily announcements of border closures and flight suspensions making it increasingly difficult for travellers. The safety and wellbeing of our clients is our first and highest priority. With this in mind we have no choice but to suspend all tours for the first time in our 30 year history.
As of Monday 16 March 2020, if you are travelling with us on departures up to 30 April 2020 we will be in contact with you shortly.
Our first priority is assisting those who are currently travelling and those due to depart in the next 48 hours.
We will be working through tours in departure date order from there.
All suspended tours will have the funds placed on hold for future travel on a Travelrite International/Value Holidays Tour.
Tours currently in progress will continue to run as planned however we will be in touch with options for travellers wanting to return home to Australia early.
We know these are stressful and uncertain times for everyone involved. Once more, we thank everyone for their kindness and patience as we work to find solutions for you. We are passionate about travel and about you having the best experience in this world’s amazing destinations. We know in time you will be able to explore the world’s wonders and beauty with us.
The Walliss Family
We understand that the news around the coronavirus outbreak, or COVID-19, is unsettling with regards to future travel plans. We wish to reassure you that we are monitoring the evolving situation and to offer the following information:
There are measures in place across many areas such as northern Italy and Japan to contain the spread of Covid-19 (coronavirus), and in some towns and cities local governments have temporarily closed schools, universities and public spaces. We are monitoring these developments closely to establish how or if any of our future itineraries might be affected.
Both DFAT and the WHO advise common sense should prevail when travelling. Pay attention to hygiene: wash hands frequently and carry hand sanitiser, cover coughs and sneezes, and seek medical attention if you develop symptoms, especially a fever (temperature) or shortness of breath.
Smart Traveller website has up-to-date information and you can subscribe to follow them while travelling: “Subscribe to your destination and our news and follow us on Facebook and Twitter to receive latest updates on the situation as they occur.”
Additional health screening procedures have been put in place on arrival in many countries, with which you will need to comply. Major airports are screening passengers body temperature on arrival and some also on departure. Currently enhanced monitoring is in place for passengers from China, South Korea, Iran, Northern Italy, Thailand, Japan, Taiwan, Singapore and Malaysia.
Recommended to pack:
If you have concerns, please contact us and we will be happy to discuss things in more detail. Please remember we are monitoring the situation.
The following links from the World Health Organisation and DFAT offer common sense advise and may help you to better understand the situation and individual risk:
https://www.who.int/news-room/q-a-detail/q-a-coronaviruses https://www.who.int/emergencies/diseases/novel-coronavirus-2019/advice-for-public https://www.smartraveller.gov.au/news-and-updates/coronavirus-covid-19
We’re sure you’ve been monitoring the news regarding coronavirus COVID-19. This situation remains quite fluid, and we continue to assess the impact and monitor the number of cases around the world. And while there are still a lot of unknowns related to coronavirus COVID-19, we do know it presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions.
As global developments continue to change daily, we are fully focused on protecting the health and safety of our guests & crew – especially those that are most compromised.
As a result, and to protect your well-being, along with guidance from the U.S. Centers of Disease Control, World Health Organization, and other global public health authorities, we continue to implement new and enhanced health & safety protocols, along with travel regulations. Here’s what you need to know.
OUR TRAVEL REGULATION & HEALTH SCREENINGS
Starting March 16th, 2020, in order to sail:
1. If you are over the age of 70 at the time of embarkation, you must present a doctor’s letter stating that you’re healthy and fit to travel. Please bring this letter with you which must certify that you have no severe, chronic medical conditions.
2. Guests of all ages will be screened prior to boarding, regarding underlying issues (chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer).
If you are unable to provide a fit to travel letter from your doctor or if you have a severe, chronic medical condition, please contact us or your Travel Advisor immediately and we’ll provide you with a Future Cruise Credit to come back and sail with us at a later time.
Currently, regardless of nationality, boarding will be denied to:
1. Any person who has traveled from, to, or through mainland China, Hong Kong, Macau, Iran, South Korea, or Europe (excluding the United Kingdom) 15 days prior to embarkation.
2. Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Iran, South Korea, or Europe (refer to the above link). The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
3. Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
4. Additionally, for Caribbean itineraries only: The above parameters will also include Japan, Singapore, and Taiwan, but 21 days prior to embarkation.
On all Royal Caribbean International ships, mandatory temperature screenings will be conducted for all guests and crewmembers on embarkation day. If your temperature is above 100.4°F or 38° C, you and those in your party will undergo a secondary health screening. Temperatures will be taken with a digital, no-touch thermometer. So, no need to worry.
Additionally, secondary enhanced health screenings will be performed on:
If you require a secondary screening, this is what you can expect:
PORT TRAVEL REGULATIONS
Some countries and ports, like those below, have increased their existing travel restrictions. Unfortunately, as a result, we may have to deny you boarding or you may have to remain onboard.
Jamaica: Regardless of nationality or health, any person that has traveled from, to, or through Germany, Spain, or France in the last 14 days will be denied boarding.
New Caledonia: Regardless of nationality or health, any person that has traveled from, to, or through mainland China, Hong Kong, Macau, Italy, Iran, South Korea, Spain, Germany, Egypt, France, Japan, Swiss, Norway, United States of America, England, Netherlands, Sweden, Belgium, Austria, Bahrain, Kuwait, or Iceland in the last 14 days must remain onboard.
Vanuatu: Any guest who has traveled from, to, or through Taiwan, Japan, or Singapore within 15 days prior to sailing will be denied boarding. All guests that have traveled from, to, or through mainland China, Taiwan, Italy, Hong Kong, Macau, Iran, South Korea, Japan, and Singapore since December 31st, 2019 are required to obtain a Medical Certificate from a registered medical practitioner to board the ship.
CLEANLINESS ONBOARD & IN THE TERMINALS
We continue to take numerous proactive steps to maintain high health standards. This includes:
And remember, you can do your part too! Here are some important tips to help keep you healthy and prevent colds, flus, and stomach viruses – both onboard and on land.
SO, WHAT HAPPENS IF WE HAVE TO DENY YOU
If it is decided that we must, unfortunately, deny you boarding at the terminal, you’ll receive a 100% Future Cruise Credit for your cruise fare paid, and any pre-cruise Royal Caribbean International purchases and taxes and fees will be refunded to your original form of payment.
If you or someone in your party does not comply with our updated travel regulation, has a fever before your cruise, or is not fit to travel due to underlying health conditions, please contact your Travel Advisor immediately, or contact us at 1-800-256-6649 or visit www.RoyalCaribbean.com/contactus for your local Royal Caribbean International office phone number. If you’re no longer able to sail due to these requirements, our temporary Cruise with Confidence policy allows you to cancel your booking up to 48 hours to departure on sailings departing on or before July 31st, 2020. While the program covers you 48 hours before your departure date, given that this new regulation may impact your sailing tomorrow, you will be covered. For more information on our Cruise with Confidence policy, click here.
As this fluid situation continues to evolve, we plan to be as communicative as possible regarding any changes to our health protocols & travel regulation. We hope that with everything we’ve implemented, you feel comforted knowing we’re doing everything possible to keep you healthy & safe on our ships. We look forward to welcoming you onboard soon!