In light of the disruptions caused by the COVID-19 virus cruise lines have introduced new more flexible cancellation policies. As Travelrite International tours combine flights, cruises, accommodation and land arrangements our group cancellation policy incorporates these changes as follows:
Sailings between 4 April and 31 May 2020
Cancel by 31 March 2020 receive a future cruise credit with the cruise line for the full value of the cruise and receive a future tour credit from Travelrite International for the balance of the tour value less any cancellation fees charged by airlines, accommodation and other travel providers.
Sailings between 1 June and 30 June
Final payment moves to 60 days prior to sailing.
Princess Cruises Special Offer for Guests Who Choose to Keep Bookings on March 6 through May 31, 2020 Departures:
Princess Cruises Guests who choose to keep their booking on cruises or cruisetours as currently scheduled for departures between March 6, 2020 and May 31, 2020 will automatically receive the following Onboard Credit amounts:
Guests will automatically receive their onboard credit amount on their folio, which may take up to several days after the ship has embarked.
Holland America Line Guests who choose to keep their cruise plans on departures through May 31, 2020, an Onboard Spending Credit of $200 per stateroom/$100 per person for voyages longer than 7 days and US$100 per stateroom/US$50 per person for voyages less than 6 days will be automatically applied to their shipboard account as a thank you.
If you’d like to keep your existing booking, your ship and crew are ready and waiting to welcome you. We are pleased to be able to offer you some on board spending money to enhance your holiday; this will be credited to your on board account and can be used for drinks, spa treatments, room service and shore experiences booked on board. The amount you’ll receive, per stateroom, depends upon the number of nights you’ll be spending on board with us.
For all passengers already booked on sailings from 14 March, April, May, June 2020, whom wish to change the date of departure, MSC will offer the possibility to move their cruise without applying any ‘Move Cruise’ fee up until 48 hours prior (subject to office hours) departure for cruise only passenger.
We’re sure you’ve been monitoring the news regarding coronavirus COVID-19. This situation remains quite fluid, and we continue to assess the impact and monitor the number of cases around the world. And while there are still a lot of unknowns related to coronavirus COVID-19, we do know it presents the most serious health risks to older individuals, the immunocompromised, and those with serious, underlying medical conditions.
As global developments continue to change daily, we are fully focused on protecting the health and safety of our guests & crew – especially those that are most compromised.
As a result, and to protect your well-being, along with guidance from the U.S. Centers of Disease Control, World Health Organization, and other global public health authorities, we continue to implement new and enhanced health & safety protocols, along with travel regulations. Here’s what you need to know.
OUR TRAVEL REGULATION & HEALTH SCREENINGS
Starting March 16th, 2020, in order to sail:
1. If you are over the age of 70 at the time of embarkation, you must present a doctor’s letter stating that you’re healthy and fit to travel. Please bring this letter with you which must certify that you have no severe, chronic medical conditions.
2. Guests of all ages will be screened prior to boarding, regarding underlying issues (chronic heart, lung, liver, or kidney disease, diabetes, HIV/AIDS, or cancer).
If you are unable to provide a fit to travel letter from your doctor or if you have a severe, chronic medical condition, please contact us or your Travel Advisor immediately and we’ll provide you with a Future Cruise Credit to come back and sail with us at a later time.
Currently, regardless of nationality, boarding will be denied to:
1. Any person who has traveled from, to, or through mainland China, Hong Kong, Macau, Iran, South Korea, or Europe (excluding the United Kingdom) 15 days prior to embarkation.
2. Any person who has come in contact with anyone with 15-day prior travel to mainland China, Hong Kong, Macau, Iran, South Korea, or Europe (refer to the above link). The CDC characterizes contact with an individual as coming within six feet (2M) of a person.
3. Any person who within 15 days prior to embarkation, has had contact with, or helped care for, anyone suspected or diagnosed as having COVID-19, or who are currently subject to health monitoring for possible exposure to COVID-19.
4. Additionally, for Caribbean itineraries only: The above parameters will also include Japan, Singapore, and Taiwan, but 21 days prior to embarkation.
On all Royal Caribbean International ships, mandatory temperature screenings will be conducted for all guests and crewmembers on embarkation day. If your temperature is above 100.4°F or 38° C, you and those in your party will undergo a secondary health screening. Temperatures will be taken with a digital, no-touch thermometer. So, no need to worry.
Additionally, secondary enhanced health screenings will be performed on:
If you require a secondary screening, this is what you can expect:
PORT TRAVEL REGULATIONS
Some countries and ports, like those below, have increased their existing travel restrictions. Unfortunately, as a result, we may have to deny you boarding or you may have to remain onboard.
Jamaica: Regardless of nationality or health, any person that has traveled from, to, or through Germany, Spain, or France in the last 14 days will be denied boarding.
New Caledonia: Regardless of nationality or health, any person that has traveled from, to, or through mainland China, Hong Kong, Macau, Italy, Iran, South Korea, Spain, Germany, Egypt, France, Japan, Swiss, Norway, United States of America, England, Netherlands, Sweden, Belgium, Austria, Bahrain, Kuwait, or Iceland in the last 14 days must remain onboard.
Vanuatu: Any guest who has traveled from, to, or through Taiwan, Japan, or Singapore within 15 days prior to sailing will be denied boarding. All guests that have traveled from, to, or through mainland China, Taiwan, Italy, Hong Kong, Macau, Iran, South Korea, Japan, and Singapore since December 31st, 2019 are required to obtain a Medical Certificate from a registered medical practitioner to board the ship.
CLEANLINESS ONBOARD & IN THE TERMINALS
We continue to take numerous proactive steps to maintain high health standards. This includes:
And remember, you can do your part too! Here are some important tips to help keep you healthy and prevent colds, flus, and stomach viruses – both onboard and on land.
SO, WHAT HAPPENS IF WE HAVE TO DENY YOU
If it is decided that we must, unfortunately, deny you boarding at the terminal, you’ll receive a 100% Future Cruise Credit for your cruise fare paid, and any pre-cruise Royal Caribbean International purchases and taxes and fees will be refunded to your original form of payment.
If you or someone in your party does not comply with our updated travel regulation, has a fever before your cruise, or is not fit to travel due to underlying health conditions, please contact your Travel Advisor immediately, or contact us at 1-800-256-6649 or visit www.RoyalCaribbean.com/contactus for your local Royal Caribbean International office phone number. If you’re no longer able to sail due to these requirements, our temporary Cruise with Confidence policy allows you to cancel your booking up to 48 hours to departure on sailings departing on or before July 31st, 2020. While the program covers you 48 hours before your departure date, given that this new regulation may impact your sailing tomorrow, you will be covered. For more information on our Cruise with Confidence policy, click here.
As this fluid situation continues to evolve, we plan to be as communicative as possible regarding any changes to our health protocols & travel regulation. We hope that with everything we’ve implemented, you feel comforted knowing we’re doing everything possible to keep you healthy & safe on our ships. We look forward to welcoming you onboard soon!
We will update this information if any further changes are made or other cruise lines update their terms and conditions.